Markem-Imaje invests heavily in the continuous development of modern services solutions that support our customers’ journey through operational challenges, quality management, efficiency improvement and digitalization.
Our services guarantee a unique and experience through strong collaboration, excellent service delivery and a robust, accurate and connected offer.
With the help of Miva, you can quickly recover from printer issues and drastically reduce downtime. Miva will guide you through multiple troubleshooting steps in order to get you up and running as quickly as possible.
Our Remote Video Support enables you, wherever you are located in the world, to quickly recover from unexpected technical and mechanical issues without the need for a field service engineer on site. Thanks to our new tool, we can easily support you remotely with live video guidance, drastically reducing downtime, decreasing waste, and saving costs.
Access our experienced team of engineers and technicians, along with an important pool of resources and support tools, to help solve your production line challenges quickly and effectively.
Markem-Imaje offers technical support continuity, either remote via our Helpdesks or on-site via our global network of over 850 skilled technicians for critical interventions – while strictly applying required health and safety precautions.
At Markem-Imaje, we are with you every step of the way, with service offers from initial design to project start-up and on-going use.
Our training program offers support across the life cycle of your solution and can be done either on-site or remotely through our dedicated training teams and library of advanced and interactive e-learning tools.
|Training services||Basic operator training||Advanced operator training||Technical team training|
|Basic fault finding||Included||Included||Included|
|Spare parts replacement||Included|
Markem-Imaje offers a variety of professional services to assist you, from managing your projects to starting up your system and training your employees—all based on the level of support you require.
|Start-up Services||Fast start||Kick start||Fresh start|
|Basic operator training||Included||Included|
|Technical team training||Included||Included|
|CoLOS software training||Included||Included|