Reduce unpredictable downtime, cut installation and maintenance time

Markem-Imaje supports manufacturers worldwide to reduce downtime and cut installation and maintenance time through a portfolio of services and a network of technical experts.

We invest heavily in the continuous development of modern services solutions that support our customers’ journey through operational challenges, quality management, efficiency improvement and digitalization.

Our services guarantee a unique experience through strong collaboration, excellent service delivery and a robust, accurate and connected offer.

Explore our remote services

Is your printer having unexpected technical issues? Meet Miva, your virtual assistant that will support you anywhere, anytime.

Want peace of mind across your MI printer fleet? Introducing MiVista™ connected printer services.

Unexpected technical problem? Recover quickly thanks to our Helpdesk experts and Remote Video Support tool.

Miva drastically reduces downtime by empowering you to resolve printer issues by yourself. This is neatly achieved via a step-by-step guide, which is easily followed and results in operations resuming swiftly. We’ve got your back when the unpredictable happens.

Streamline daily coding operations and drive continuous improvement with MiVista. Powered by an IoT platform, this range of self-support and helpdesk printer services provides real-time visibility and printer alerts for increased self-sufficiency and automated risk monitoring, wherever you are… 24/7.*

*Based on printer model and local availability

Access live MI Helpdesk guidance and troubleshoot together in real-time with Remote Video Support. Recover quickly from unexpected issues without the need for a field service engineer onsite—drastically reducing downtime, decreasing waste and saving costs.

Looking for training programs?

At Markem-Imaje, we are with you every step of the way, with service offers from initial design to project start-up and on-going use.

Our training program offers support across the life cycle of your solution and can be done either on-site or remotely through our dedicated training teams and library of advanced and interactive e-learning tools.

Training services	Basic operator training	Advanced operator training	Technical team training
Operate	Included	Included	Included
Maintain	Included	Included	Included
Basic fault finding	Included	Included	Included
Basic repairs		Included	Included
Spare parts replacement			Included

Do you need help with installation?

Markem-Imaje offers a variety of professional services to assist you, from managing your projects to starting up your system and training your employees—all based on the level of support you require.

Start-up Services	Fast start	Kick start	Fresh start
Start-up	Included	Included	Included
Synchronization	Included	Included	Included
Basic operator training		Included	Included
Technical team training		Included	Included
CoLOS software training		Included	Included
Integration			Included
Follow-up visit			Included