Privacy Policy | Updated January 2023
Dear user, we thank you for your interest in Markem-Imaje and that is why one of our values is respect for your individual privacy, which is why we have prepared this privacy policy, which may be updated at any time without prior notice, except those required by law, and that lets you know how your personal data is used in connection with our website, www.markem-imaje.com ("Markem-Imaje").
This privacy policy, pursuant to compliance with European Regulation Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, describes how we collect, process and transfer personal data that we collect from users of the Markem-Imaje website.
This privacy policy only applies to the Markem-Imaje website.
By choosing to visit the Markem-Imaje website, you should read this privacy policy to know your rights and if you have any questions, you can always contact us through the channels indicated below.
If you are an employee of Markem-Imaje or a Markem-Imaje subsidiary, you should refer to the employee privacy notice provided by your company.
If you intend to apply for a job with us or join our talent network, you should consult the privacy notice on our job portal.
If you are a Markem-Imaje customer, you should read this privacy policy and the following link: Privacy Notice for our Customers (markem-imaje.com).
This privacy policy supplements and extends any information on data protection in conjunction with our terms of use available at https://www.markem-imaje.com.
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1. WHO ARE WE AND CONTACT DETAILS?
The Markem-Imaje Group comprises several companies around the world, with a parent company exercising direct or indirect control over them: Dover Europe Sàrl, with a registered office at Rue Chemin de Blandonnet 10, 1214 Vernier, Switzerland.
You can contact us via the "Contact" form on our homepage or via our e-mail address privacy@markem-imaje.com.
Any kind of request can be sent to us in the following languages: English, French, German, Italian or Spanish.
2. WHAT PERSONAL DATA DO WE COLLECT?
The personal data handled by Markem-Imaje, come directly from users who have given their prior consent to its collection and processing in writing and/or in a reliable manner.
These data are:
- Identification data: Name and Surname.
- Postal and e-mail addresses (personal and/or corporate).
- Commercial and marketing information, such as surveys, promotions, newsletters and/or similar.
- Information on the IP device from which it has been accessed, for security reasons in the event of any type of attack that our website may suffer.
- User ID, of the customers registered in our products.
Protected data is not processed at any time, as required by law.
3. WHAT DO WE DO WITH THE PERSONAL DATA WE COLLECT?
- i. To understand your needs, provide you with a better service and respond to your queries;
- ii. For internal record keeping and maintaining data quality;
- iii. For internal analysis to see how many unique visitors visit the Markem-Imaje website;
- iv. To manage the promotions, services (e.g., webcast registration, etc.) and offers you sign up for;
- v. Subject to the following, we will also use your personal data for other marketing purposes;
- vi. To improve the products and services offered through the Markem-Imaje website; and
- vii. To measure the number of visitors to the Markem-Imaje website and the areas of the website that are of most interest to visitors and to personalise the Markem-Imaje website.
We do not use the personal data you provide to us through the Markem-Imaje website to make automated decisions about you.
To the extent permitted by applicable law, Markem-Imaje may also use your personal data when deemed necessary or appropriate:
- i. Under applicable law, including laws outside your country of residence;
- ii. To comply with a legal process;
- iii. To respond to requests from Authorities and Governments, including Authorities and Governments outside your country of residence, for possible conflicts;
- iv. To enforce our terms and conditions;
- v. To protect our operations or those of any of our entities;
- vi. To protect our rights, privacy, safety or property, and/or those of our affiliates, you or others, and
- vii. To enable us to exercise available resources or limit the damage we may suffer from any kind of attack.
In accordance with European, Swiss and UK regulations, we will always seek your prior consent, as indicated above:
- i. To send you marketing communications about Markem-Imaje;
- ii. To provide your personal data to Markem-Imaje affiliates for marketing purposes, and
iii. For the purpose of providing your personal data to third parties and other partners for joint marketing efforts or for their own marketing efforts.
4. RIGHTS
- Right to request access to your personal data.
- The right to request its rectification or erasure.
- The right to request the restriction of the processing.
- Right to object to processing.
- Right to data portability.
- Right to withdraw consent.
Any user may obtain information about Markem-Imaje's handling of data concerning him/her.
You may exercise your rights of access to your personal data, as well as request the rectification of erroneous or incomplete data that correspond in each case, requesting deletion in cases where they are not necessary for the purposes collected.
In certain circumstances, users may request the limitation of the processing of their personal data, in which case it will only be kept for the purpose of defending claims.
On the other hand, users may oppose the processing of their data, related to their particular situation, ceasing to process the data from that moment Markem-Imaje, except for compelling legitimate reasons, or the exercise or defence of possible claims.
If you have given your consent for a specific purpose, you have the right to withdraw your consent at any time, without affecting the lawfulness of the processing based on your consent prior to its withdrawal.
It is also the User's responsibility to keep his/her contact details updated at all times and/or to notify our data protection department by e-mail: privacy@markem-imaje.com, indicating in the subject line of the e-mail: "Update Personal Data Customer Profile", especially in the profiles created for customers of our products, in order to provide a quality service.
Otherwise, we may contact you by e-mail, telephone, fax, post or other means, unless you tell us otherwise.
We may use your personal data for our own marketing purposes, including, but not limited to, notifying you of new services, offers or other information by post, email, telephone, text message and other means.
If you do not want us to use your personal data for marketing purposes or to provide your personal data to Markem-Imaje affiliates or third parties for their marketing purposes, you may choose to exercise your rights as set out above by notifying us by emailing privacy@markem-imaje.com, indicating in the email in the subject line: "Your personal data rights".
5. DATA TRANSFER
We may share your personal data with our subsidiaries (i.e., affiliated businesses and operating companies) (collectively, "Markem-Imaje Affiliates") in furtherance of the purposes set out in section 3 above.
We may share your personal data with third-party service providers (including contractors who provide services to us) to assist us with any of the uses of personal data described above.
We may also disclose your personal data to third parties if the disclosure is necessary to comply with applicable laws or regulations; to comply with a legal process or court order; to respond to requests from public and governmental authorities, or if the disclosure is necessary to enforce our Privacy Policy and/or Terms of Use; to protect your safety; to protect our rights, the safety and security of our site and property or that of Markem-Imaje Affiliates or third parties; to allow us to exercise available remedies or limit the damages that we may sustain.
We may share or transfer your personal data to a third party if Markem-Imaje enters into, or is involved in, a business transaction such as a merger, acquisition, reorganisation or sale of some or all of its assets.
In all of the above cases, Markem-Imaje has established IT and contractual security measures for the transfer of personal data both within the EU, Switzerland, UK and outside the European continent, e.g. the United States, with the prior signing of intra-group contracts as well as with third parties in accordance with the new Standard Contractual Clauses for the Transfer of Personal Data, Standard Contractual Clauses (SCC) (europa.eu).
In the event of a transfer of data at any level, the User will be notified in advance at the time of giving his/her consent.
You may contact the data protection department at any time by e-mail: privacy@markem-imaje.com to request any additional information on this matter.
6. LEGAL BASES
- i. Vital interest of the individual
- ii. Public interest
- iii. Contractual necessity
- iv. Compliance with legal obligations
- v. Unequivocal consent of the individual
- vi. Legitimate interest of the data controller
In accordance with the services we currently provide, we do not collect any sensitive personal data (which under EU law includes, for example, personal data on ethnicity, racial origin, sexuality, political affiliation, biometrics and/or health) through the Markem-Imaje website.
We reiterate that you may at any time exercise your rights set out in section 4.
7. SECURITY AND CONFIDENTIALITY
We are committed to ensuring the security of your personal data. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal data we collect online. However, we cannot guarantee the confidentiality of non-confidential data such as opinions, questions, comments or ideas that you voluntarily provide to us (for example, through the "Contact Us" tab or similar functions on the Markem-Imaje website).
We reserve the right to use and disclose such non-confidential information as we deem appropriate in compliance with applicable law, provided that it does not involve the processing of identifiable User data.
8. HOW LONG WILL WE KEEP YOUR PERSONAL DATA?
- Let us maintain a relationship with you;
- We are required to do so by law, or we need to do so to protect ourselves as a company or to protect any other third party;
- Maximum 10 years.
If you have any questions about our retention policy, please contact us using the details above.
9. SUPERVISORY AUTHORITY
In the event of non-compliance by Markem-Imaje in responding to or processing your rights, you may lodge a complaint with the Data Protection Supervisory Authority in your home country, in accordance with the provisions of the European Union, at the following link you can find your Supervisory Authority: Our Members | European Data Protection Board (europa.eu).
10. LINKS TO OTHER WEBSITES
The Markem-Imaje website may contain links to enable you to visit other websites of interest to you easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any personal data that you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.
11. UNDER 18 YEARS OF AGE
Markem-Imaje is committed to and has entered into agreements with Supervisory Authorities to protect children from potential attacks on the processing of personal data, and therefore, although local regulations in each country in Europe may vary regarding the age of consent for minors, Markem-Imaje does not collect or permit (to the best of our knowledge) the collection of personal data from persons under the age of 18. If you are the parent or legal guardian of a person under the age of 18 and you believe that such person has provided us with personal data, please contact us at: privacy@markem-imaje.com.
12. COOKIES
When you visit the Markem-Imaje website, we may use "cookies" and similar technologies to help us recognise you and provide you with a better service. Cookies are small files containing information sent by a website and stored on your computer's hard drive. You can find out more about cookies at the following link: Cookies Notice (markem-imaje.com).
13. DO YOU HAVE ANY QUESTIONS?
As we have already mentioned, you can contact Markem-Imaje at any time by two means:
- Postal address: Dover Europe Sàrl (Data Protection Officer), Rue Chemin de Blandonnet 10, 1214 Vernier, Switzerland.
- Email: privacy@markem-imaje.com.
14. UPDATES
In addition, we would like to remind you that we may update this Privacy Policy by posting a new version on our website. If we update this Privacy Policy in a way that significantly changes the way we use your personal data, we will communicate these changes to you whenever reasonably possible. Otherwise, we encourage you to periodically review this Privacy Policy to be aware of any further revisions.
15. SOCIAL NETWORKS
We use technology platforms such as Social Studio to monitor social media activity in order to provide you with better-quality services.
*In accordance with the European Economic Area (EEA) agreement, as of 20 July 2018, the EEA countries Iceland, Liechtenstein and Norway became members of the Council without voting rights and without the right to be elected chair and vice-chair, for matters related to the GDPR.
309059 | European Free Trade Association (efta.int)
Thank you very much for your attention and cooperation, we appreciate your trust in us.
