Pick the right maintenance agreement
Solutions tailored to your service needs
Deciding which Services package best fits the way you do business can be difficult. At Markem-Imaje we make it easy. Code with CONFIDENCE, knowing our service offerings, have the right answer at whatever level of service you require.
The code with CONFIDENCE maintenance agreements adapts to your main service requirements:
“I want to do it myself”
Choose MI Confidence if you:
- Have staff that is well trained.
- Have an ongoing training program to handle staff turnover.
- Are comfortable keeping recommended spares on hand.
- Are at ease with handling break-fix events.
- Want to proactively protect your investment.
“I want help when needed”
Choose MI Confidence PLUS when you:
- Would like to have an extended warranty plan.
- Do not want to deal with the hassle of ongoing staff training and turnover.
- Want to minimize your downtime from break-fix events.
- Do not want to manage spare parts inventory.
- Want continued maintenance of your printer.
- Want to protect your investment in the short term.
“I want complete cost predictability”
Or choose MI Confidence Premium if you:
- Do not want to deal with the hassle of ongoing staff training and turnover.
- Want to minimize your downtime from break-fix events.
- Do not want to manage spare parts inventory.
- Want continued maintenance of your printer.
- Want to protect your investment for the life of the printer.
Markem-Imaje makes it easy for you to access the services that best suit you, and the way you do business.
| Service agreements | MI Confidence | MI Confidence PLUS | MI Confidence Premium |
| Duration | From 1 to 3 years | 2 years | From 3 to 5 years |
Firmware update | Included | Included | Included |
| Preventive maintenance* | Included | Included | Included |
| Break-Fix* | Included | Included | |
| Wear and tear parts (selected) | Optional | ||
| Service consultation | Optional | Optional | |
| Software support | Optional | Optional | Optional |
* Includes required parts, labor and travel.
