Services

Business continuity, profitability and reassurance…

To accompany you through the years and extend the longevity of your equipment, Markem-Imaje has thought-out a service offer that will help get exactly what you want.  We’ll work with you to ensure the productivity of your lines, help control your costs and protect your investment. Our service offer is more than just a promise; it is a commitment to you and your activity, founded on three essential pillars:

Prevention – developing a cost-effective plan to secure your investment, deliver maximum availability, and optimal total cost of ownership of your coding operations for many years to come.

Supporting self-reliance – delivering all the day-to-day support you need for rapid resolution of problems, so your lines are up and running again without lengthy delays.

Reassurance – providing a secure option whenever and wherever it’s needed, as to respond to your urgent demand.

Why is service important to you?

When purchasing a new generation piece of equipment, we commit to 99.6% or higher uptime. Extending the warranty to 60 months allows you to contribute to prevention, rather than repair and brings you the following benefits:

• Minimizes and controls your operational budget
• Optimizes your equipment performance up to 99.6% thus securing your investment
• Controls your costs
• Slows down the natural wearing of your equipment through expert advice
• Frees you time to focus on your business by outsourcing maintenance procedures and operations
• Gives you access to priority service thus facilitating and accelerating intervention time

As your equipment ages, the risk of production stoppages and downtime increases. By partnering with Markem-Imaje, your equipment will function properly and you will extend its life time. Downtime risks are thus considerably diminished guaranteeing printer availability, code quality, securing your investment and expenses while choosing the level of protection you need and want.