Service offer

Service offer

For every piece of equipment you buy, Markem-Imaje is sure to have the perfect service offer you need to cover your equipment over the months. If on the contrary you are looking for a one-time assistance option, simply refer to our repair on request formula in the table below.

Relying on us will help you:

  • Focus on your core business
  • Help you be more efficient
  • Enhance production reliability
  • Reach a high level of convenience
Service Agreements Warranty Extension Access Standard
Keep performance at an optimal cost
Premium 36
Protect your investment at a fixed cost
Premium 60
Protect your investment at a fixed cost
Repair on request
Repair & Return Advanced Service Exchange Service Call
Agreement duration 24 months 12/24/36 months 36 months 36 months 60 months - - Printer lifetime
Warranty duration for hardware following the purchase 12 months 12 months 12/18* months 36 months 60 months - - -
Repair
Break fix part
- -** - -
On-site labor
Optional - -** - -
Travel
- - -** - -
Maintenance
Filter kit
- - -
Maintenance kit - - -
On-site labor
- √*** √*** √*** - -
Travel
- - -
Help-desk (Mon-Fri, local working hours) - -
Operator/technical training - - - - - - - -
Available for: 9020, 9030, 9040 S8, 9020, 9030, 9040  S8, 9020, 9030, 9040, 9232, 9232E S8, 9020, 9030, 9040, 9232, 9232E S8, 9020, 9030, 9040, 9232, 9232E n/a n/a S7, S8, 9020, 9030, 9040, 9232, 9232E

- not available

* Available only for 9232
** Coverage included during the initial 12 or 18-month warranty only (depending on the product)
*** Applicable only to the maintenance kit on the 9232 

Back to top