Service offer

Service offer

For every piece of equipment you buy, Markem-Imaje is sure to have the perfect service offer you need to cover your equipment over the months. If on the contrary you are looking for a one-time assistance option, simply refer to our repair on request formula in the table below.

Relying on us will help you:

  • Focus on your core business
  • Help you be more efficient
  • Enhance production reliability
  • Reach a high level of convenience
Service Agreements Warranty Extension Access Standard
Keep performance at an optimal cost
Premium 36 or 48 –
Protect your investment at a fixed cost
Premium 60
Protect your investment at a fixed cost
Repair on request
Repair & Return Advanced Service Exchange Service Call
Agreement duration 24 months 12/24/36 months 36 months 36/48 months 60 months - - Printer lifetime
Warranty duration for hardware following the purchase 12 months 12 months

12 months

24 months for SLC150, SLC350

36 months 60 months - - -
Repair
Break fix part
- -** √***
On-site labor
- - -** √**** - -
Travel
- - -** √**** - -
Maintenance
Filter kit
- √* √* √* √* -
Maintenance kit
- - -
On-site labor
- - -
Travel
- - -
Help-desk (Mon-Fri, local working hours)
Operator/technical training - - - - - - - -
Available for: 7031 7031 7031, SLC150, SLC350, SLC150S, SLC350S, SLC350L 7031, SLC150, SLC350, SLC150S, SLC350S, SLC350L 7031, SLC150, SLC350, SLC150S, SLC350S, SLC350L SL110i, SL130i, 7011, 7031, SLC150, SLC350, SLC150S, SLC350S, SLC350L SL110i, SL130i, SLC150, SLC350, SLC150S, SLC350S, SLC350L SL110i, SL130i, 7011, 7031, SLC150, SLC350, SLC150S, SLC350S, SLC350L

- not available
* Available only for 7031
** Coverage included during the initial 12-month warranty only
*** Available only for SmartLase. Please check with your local contact if this service is available in your area

**** Optional for SLC150, SLC350, SLC150S, SLC350S, SLC350L

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